Complaints Policy

At Al-Ihsan Foundation USA, we are committed to fostering a positive, respectful, and ethical environment. We value feedback from our staff, donors, and community members and are dedicated to addressing concerns promptly and fairly.

If you have a concern, issue, or feedback, please follow the steps below to ensure its addressed effectively:

For Staff Members

• Step 1: Start by discussing your concern with your supervisor as soon as possible.
• Step 2: If unresolved, contact our Human Resources team at info@alihsan.us for guidance and support.
• Step 3: If necessary, submit a written complaint to Human Resources, and we'll investigate thoroughly and respond promptly.

For Donors and Community Members

We take all feedback seriously. If you have concerns regarding our services, policies, or activities, please contact us:

• Email: info@alihsan.us

Our team will review your concerns and work with you to find a resolution.

Our Commitment to Confidentiality and Fairness

• All concerns will be handled respectfully and confidentially.
• Retaliation against anyone raising a complaint in good faith is strictly prohibited.

We believe in working together to uphold the values of integrity, transparency, and accountability in everything we do.